Editorial Complaints Policy

At British Ohm Vape (“we,” “us,” or “our”) online magazine, we are committed to providing accurate, fair, and unbiased editorial content to our readers. We value the trust placed in us by our audience, and we take any complaints or concerns about our editorial content seriously. This Editorial Complaints Policy outlines the procedure for submitting and addressing editorial complaints.

Scope of Complaints

This policy covers complaints related to the editorial content published on our website, including articles, reviews, opinion pieces, and any other written or visual content produced by our editorial team. Complaints about advertising, sponsored content, or other commercial materials should be directed to our Advertising Department.

Submitting a Complaint

If you have a complaint about our editorial content, please follow these steps:

a. Send an email to [email address] with the subject line “Editorial Complaint.”

b. Clearly state the nature of your complaint and provide specific details, including the title and date of the article, the author’s name, and any relevant URLs.

c. Include your contact information, including your name and email address, so that we can respond to your complaint.

Complaint Handling Process

Upon receiving a complaint, we will follow the following process:

a. Acknowledgment: We will acknowledge the receipt of your complaint within [X] business days and provide you with an estimated timeframe for resolving the issue.

b. Investigation: Our editorial team will thoroughly review the complaint and investigate the alleged issue, including contacting the relevant authors or editors involved.

c. Resolution: Once the investigation is complete, we will provide a written response to your complaint, outlining our findings and any actions taken or proposed remedies.

d. Appeal: If you are not satisfied with our response, you may request an appeal by sending an email to [email address]. The appeal will be reviewed by a senior member of our editorial team, who will provide a final written response within a reasonable timeframe.

Privacy and Confidentiality

We respect your privacy and will handle all complaints in accordance with our Privacy Policy. We will only use your personal information for the purpose of addressing your complaint and will not disclose it to any third parties without your consent unless required by law.

Changes to the Complaints Policy

We reserve the right to update or modify this Editorial Complaints Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.

If you have any questions or concerns about this Editorial Complaints Policy or wish to submit a complaint, please contact us at [contact information].

Last updated: 20 june 2023